HARMAN Professional India Launches Authorized HARMAN Service Centre in Bangalore

BANGALORE, India, 13th May, 2014 — HARMAN Professional India continues to expand its world-class service network with the opening today of an Authorized HARMAN Service Centre in Bangalore (AHSC). The new service centre was opened by Blake Augsburger, HARMAN Executive Vice President and President HARMAN Professional Division, who highlighted the new facility as evidence of HARMAN Professional’s strong commitment to service and support and its determination to ‘being closer to the customer’. Staffed by highly trained technical personnel, equipped with the most advanced diagnostic and repair tools and featuring a robust inventory of spare parts, this new service centre is immediately operational and will support customers of all HARMAN Professional brands including AKG, BSS Audio, Crown, dbx, JBL, Lexicon, Soundcraft and Martin Professional range of lighting & video equipment.

The current HARMAN owned Service Centre in Bangalore will henceforth perform the role of Center of Excellence (COE). The Centre will enhance our service delivery by providing technical service trainings for the on-ground team thereby helping them tackle issues such as critical trouble shooting of products, seamless spare part flow, monitoring performance level of the service network and ensuring higher level of customer satisfaction.

Sinon Services, recognized for its strong experience in servicing leading brands in consumer electronics and professional AV, has been appointed as operating partner for the new Bangalore Authorized HARMAN Service Centre. Located at Kammanahalli with easy accessibility to the Central Business District and in close proximity to key customers in the city, the 1400 sq ft service centre will provide after sales support to both, walk-in and on-site customers.

Since the opening of the first AHSC in Mumbai over a year ago, HARMAN Professional has rapidly expanded its service footprint across New Delhi, Kolkata, Chennai and now Bangalore. This network compliments the pan-India toll-free customer support helpline-(1800-208-8880) which reflects the company’s determination to set benchmark in the industry for service and support.

Commenting on the opening, Blake Augsburger noted, “Across the globe, HARMAN Professional’s mission is not simply to build the most useful, reliable and innovative AV systems but also to be an organization that is very easy to work with. The opening of this new authorized service centre in Bangalore is an extension of our global strategy, is an act of confidence in our systems and a show of commitment to our customers in this region.”

“Our primary aim is to provide easy access to our walk-in customers, where one can not only purchase spare parts and accessories for their range of HARMAN Professional products, but can now ‘pick up & drop off’ products while carrying out repair activities. We look forward to further expand our footprint in India through our expansive dealer and channel partner network that includes Sinon Service in Bangalore”, said Prashant Govindan, Director –India Operations, HARMAN Professional

To serve customers in their respective regions efficiently and effectively, HARMAN India plans to expand its reach with similar additional Service Centre’s and Repair Work Shops across India, starting with an all new Authorized HARMAN Repair Work Shop (AHRW) in Pune.
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