NORTHRIDGE, California — As part of its continuing program to support
customers with advanced technologies and consultant-grade training and support
from its new Regional Sales Offices (RSO), HARMAN Professional recently completed
a highly evolved internal technology and training program to prepare its
members for supporting customer needs.
The HARMAN Professional Technology & Training Expo was held in
Elkhart, Indiana in October and offered deep dives on selected HARMAN
technologies, application-oriented case studies and third-party
presentations. According to Chris Vice,
National Training Coordinator, HARMAN Professional, the exercise also provided
RSO leadership with strong feedback on a range of issues.
“The RSO infrastructure was conceived and engineered to be a conduit to
the market. Whereas that means engaging
the market to provide customers and prospects with details of our technologies
and solutions, the RSO conduit also equips HARMAN to listen more effectively
and act with first-hand intelligence.” Vice said today. “The HTTE served to train our people, hone
our listening skills and reaffirm HARMAN’s market positioning and competitive
advantages.” “It will certainly serve as a platform for our customer facing
programs in the future.”
Echoing this sentiment, Mark Posgay, Senior Director, US Sales, HARMAN
Professional noted, “Training is fundamental to HARMAN’s contribution to both
M.I. level products and systems integration for professional audio. We
recognize the value that audio professionals bring to their craft and it’s
incumbent upon us to provide them with depth and quality when it comes to the
technology-based training we provide.
This internal event will serve as a launch pad and template for public
programs going forward.”
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